Guidelines

While 511 services are being developed from the “bottom up,” with public transportation agencies and private organizations working together to determine when, where and how to establish services, some common concerns on the part of deployers have led to the development of various technical guidance documents.

The Implementation and Operational Guidelines and 511 Deployment Assistance Reports contain background, analysis, and recommendations for action on various issues in order to promote clear and consistent 511 deployment. These reports are written by Coalition task forces and special committees, and may be viewed and downloaded from the Technical Guidance link below.